How to File a User Report

If you come across a broadcaster or user on Twitch whom you feel has violated Twitch’s Terms of Service (ToS) or Community Guidelines (CG), you have the ability to send a report to our Moderation team for review.

How to File a Report on Desktop

Reporting a Channel
  1. Go to the Channels Page and copy the channels URL (www.example.com/username).
  2. Click the Question Mark Icon in the main menu to open our Contact form.
  3. Under the Subject drop down menu select Abuse and write a detailed description of the violation.
Reporting a User in the Chat
  1. Click the Question Mark Icon in the main menu to open our Contact form.
  2. Under the Subject drop down menu select Abuse and write a detailed description of the violation including the Username of whom you are reporting.
Reporting a Message
  1. Click the Question Mark Icon in the main menu to open our Contact form.
  2. Under the Subject drop down menu select Abuse and write a detailed description including the violating message as well as the Username of whom you are reporting.

How to File a Report on Mobile

Reporting a Channel
  1. Go to the Channels Page and copy the channels URL (www.example.com/username).
  2. Click the Support link in the main menu to open our Contact form.
  3. Under the Subject drop down menu select Abuse and write a detailed description of the violation.
Reporting a User in the Chat
  1. Click the Support link in the main menu to open our Contact form.
  2. Under the Subject drop down menu select Abuse and write a detailed description of the violation including the Username of whom you are reporting.
Reporting a Message
  1. Click the Support link in the main menu to open our Contact form.
  2. Under the Subject drop down menu select Abuse and write a detailed description including the violating message as well as the Username of whom you are reporting.

Please note that abuse of the User Report Tool constitutes a violation of our Terms of Service and Community Guidelines. Accounts associated with such activity may be suspended. Mass or repeatedly reporting the same content will not increase the speed in which a report is investigated.

Reporting Best Practices

When submitting your report, please include as much useful information as possible in the Description field. We’ve provided some guidance on the most helpful kinds of additional information that you can include.

  • Date, time (including time zone), and description of the violation
  • Where the violation occurred and/or the target of the violation
    For example: The username of the person being harassed, the name of the channel in which the violation occurred.
  • Content showing the violation
    For example: A link to VOD with timestamp, screenshot, or chat log.

The more information and context you provide, the more easily and effectively our specialists can process your report. Please note that you will not receive a response in regards to the outcome of our investigation.